Frequently Asked Questions
How do I know my correct size?
We recommend referring to our detailed size guide available at preciselastshoes.com. It provides step-by-step instructions on how to measure your feet accurately and choose the perfect fit for your new handmade shoes.
What is your return policy?
We want you to be completely satisfied. You can initiate a return or exchange within 30 days of receiving your order, provided the items are in unworn condition. Please visit preciselastshoes.com for our full policy and to start the process.
How long does production and shipping take?
As each pair is meticulously crafted to order, please allow time for production. Once completed, your order will be shipped. You will receive tracking information as soon as it’s on its way. Current estimated timelines are provided on our website at preciselastshoes.com.
How do I care for my leather shoes?
Proper care will extend the life of your shoes. We recommend using a high-quality leather conditioner and polish. For specific instructions on caring for different types of leather, please see our care guide at preciselastshoes.com.
Can I modify or customize my order?
We offer several customization options through our made-to-order service. For details on available modifications, such as leather choices or sole types, please visit preciselastshoes.com.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination. You can find all relevant information on our shipping page at preciselastshoes.com.
What payment methods do you accept?
We accept all major credit cards and several secure online payment platforms. All transactions are encrypted for your security. For a complete list, please visit preciselastshoes.com.
What if my shoes have a manufacturing issue?
We stand by the quality of our craftsmanship. If you believe there is a defect, please contact us through the support form at preciselastshoes.com. We will review your case promptly and work to resolve it according to our warranty policy.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package’s journey.
Are your materials sustainable?
We are committed to responsible sourcing. We use high-quality, full-grain leathers and other materials from reputable suppliers. Learn more about our materials and ethos at preciselastshoes.com.
Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us immediately. We will do our best to accommodate your request if production has not yet begun. Reach out via preciselastshoes.com for assistance.