Return and Exchange Policy

We want you to be completely satisfied with your preciselastshoes.com shoes. If you are not happy with your purchase, you can return or exchange it within the period outlined below.

Returns Period
You have 30 days from the date of delivery to initiate a return for a full refund. For exchanges, the same 30-day period applies. All items must be in new, unworn condition, in their original packaging with all tags and protective soles attached.

How to Initiate a Return or Exchange

1. Log into your account at preciselastshoes.com and go to ‘My Orders’.
2. Select the item(s) you wish to return or exchange and follow the instructions.
3. You will receive a return authorization and instructions for shipping.

If you checked out as a guest, please contact our Customer Service team for assistance using the form on our contact page.

Shipping for Returns & Exchanges
You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable and insured shipping service. We are not liable for return packages lost in transit.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of business days.

For exchanges, we will ship the new item once the original return is received and processed. If the requested size or color is not available, we will issue a refund or contact you for an alternative.

Non-Returnable Items
Certain items cannot be returned unless defective:

• Gift cards
• Custom-made or personalized shoes
• Items marked as final sale

Damaged or Defective Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at the email address on our contact page. We will guide you through the process and cover the return shipping costs.

Refunds
Refunds are issued to the original payment method. Shipping costs are non-refundable. Depending on your payment provider, it may take additional time for the refund to be posted to your account.

Exchanges for a Different Size/Color
The fastest way to exchange an item is to return the original item for a refund and place a new order for the desired item on preciselastshoes.com. This ensures you secure the desired size/color promptly.

If you prefer a direct exchange, please initiate the exchange through your account as described above. We will ship the replacement once the return is received.

Gifts
If the item was marked as a gift when purchased, you will receive a gift credit for the value of the return. A gift certificate will be emailed to you upon processing the return.

Need Help?
For any questions regarding returns, exchanges, or your order, please visit our Help Center at preciselastshoes.com or use the contact form on our website. Our customer service team is here to assist you.